We will aim to give you an accurate and meaningful reply to email within 10 days of receipt.

If you are contacting Surrey Police with regard to a specific incident please include as much information about the incident as possible including location of incident and a reference number if available.

Please email: customerservice@surrey.pnn.police.uk or complete the form below:

Please note that this facility is only monitored Mon-Fri 0800-1700.

We receive a lot of letters and faxes every day and we aim to answer them promptly. In the first instance we will acknowledge your letter and confirm who is dealing with your enquiry. You can write to the police by addressing your letter to:

Chief Constable
Surrey Police Headquarters
Mount Browne
Sandy Lane
Guildford
GU3 1HG

Please dial 999 in an Emergency; a Police Emergency is defined as Incidents where:

• Someone's life is in danger;
• Someone is at risk of violence, or property is about to be damaged;
• A serious offence is in progress;
• A suspect is at the scene or an early arrest is likely;
• Serious disruption to the public is likely
• Very serious crime (e.g. Rape, GBH)

For all other Police matters please dial:

0845 125 2222*

(NB. We recommend that you put this number in your mobile, to enable you to contact us when you need to).

If you are deaf, hard-of-hearing or speech impaired, you can contact Surrey Police by using either our text messaging system on 07786 20 40 20 or Minicom on 01483 539999

*Calls to 0845 numbers from a fixed line are charged to a maximum of 4p per minute. Network Tariffs apply when calling 0845 numbers from a mobile phone. Surrey Police do not profit from the provision of this number. All calls to 0845 125 2222 and 999 are recorded for monitoring purposes.

Text messaging for the deaf

If you are deaf, hard-of-hearing or speech impaired, you can contact Surrey Police by using either our text messaging system on 07786 20 40 20 or Minicom on 01483 539999