Our Values, Policies and Procedures - About Us - Surrey Police

Policies and Procedures

Here you will find current statements of principle providing guidance and direction to staff in respect of a specific issue or piece of legislation.

Our policies establish the expected behaviour in line with organisational objectives leading to a consistent approach to decision making. Our policies set out broad expectations and are the framework from which procedure flows.

Records Management and Personal Data Policies

In this section you will find details of your right to access the information that we hold. The Data Protection Act 1998 provides individuals with a right of access to information that may be held about themselves.

These notes explain how you can find out what information, if any, is held about you on Police Information Systems.

Guidance from the National Police Improvemnt Agency in accordance with requirements under the Code of Practice for Management of Police Information

Charging regimes and policies

Charging Policy - Is information free of charge or on payment?

We indicate for each Information Class within the Publication Scheme whether the class includes chargeable information or not.

The following categories of charge could apply:

• Free of charge on web site (i.e. there is no charge by us, although the user would of course have to meet any charges by the Internet service provider, telephone company, personal printing costs, etc). For those without Internet access, a single print-out as on the web site would be available by post from the contact address. We are under no obligation to provide multiple copies, however requests for multiple print-outs or copies, or for archived copies of documents which are no longer available on the web, may attract a charge for the cost of retrieval, photocopy, postage, etc. We would let you know the relevant charge at the time of your request and this would be payable in advance;
• Free of charge hard copy - indicates a leaflet booklet or periodical which is published without charge. A single copy would be available by post from the contact address. We are under no obligation to provide multiple copies, however requests for multiple copies may attract a charge for the cost of retrieval, photocopy, postage, etc. We would let you know the relevant charge at the time of your request and this would be payable in advance;
• Chargeable hard copy e.g. "glossy" or other bound paper copies, or in some cases a CD Rom, video or other medium, will be charged for as indicated. We would let you know the relevant charge at the time of your request and this would be payable in advance.

An A4 stamped addressed envelope will always be appreciated with your request.